Manage conflict with science: psychologist Dr. Dayna Lee-Baggley offers free training

Dr. Dayna Lee-Baggley

Dr. Dayna Lee-Baggley, an organisational psychologist with 20 years of practice, has launched a free training program on conflict management. The program helps participants use science-based tools to understand their own conflict management style and effectively resolve conflicts with colleagues.

“People do their best work when they have psychological safety,” says Dr. Lee-Bagley, who has extensive applied experience and research knowledge on burnout, psychological safety in the workplace, behaviour and organisational change, and wellness leadership.

“When I work with executives, I see that friction between coworkers often gets more intense as you rise up the ranks and the stakes get higher. Now, workers at all levels have evidence-based training to help them manage any conflict and move forward with more trust.”

The program is available for free at impactme.app/courses. ImpACT Me is an app that helps people navigate life’s tough challenges. It offers science-based training on burnout and conflict management, and behaviour-based tools to help training stick.

“We are proud to offer this free science-based conflict resolution program. Organisations stand to save millions through better productivity, labour relations and talent retention,” said Will Pate, CEO of ImpACT Me.

The training program was developed as part of a Saint Mary’s University project to create psychologically safe workplaces.

“We are excited to be able to apply a vast research literature in civility and conflict in the workplace from our researchers to create a training program that offers practical, real-life strategies that can be used in everyday life,” said Dr. Adam Sarty, Associate Vice-President, Research at Saint Mary’s University. “By pairing our knowledge of workplace psychology with the psychology of behaviour change, we can have a lasting and meaningful impact on workplaces.”

The project is funded in part by the Government of Canada through the Workplace Harassment and Violence Prevention Fund, a grants and contributions program that invests in projects aimed at creating safer workplaces for federally regulated employees.

“A safe and respectful workplace is a fundamental right in Canada. Our government is proud to support initiatives like Saint Mary’s University’s that equip workers and employers with the tools they need to drive positive change and build healthier, more respectful workplaces,” said Minister of Labour and Seniors, Steven MacKinnon.