Together with her colleague, Dr. Dayna Lee-Baggley, and a team of graduate students specializing in Industrial/Organizational Psychology, Dr. Gilin and her team decided to study the effects of burnout in healthcare workers. The 2020 study—funded through a collaboration with the Nova Scotia Health Research Coalition/ Research Nova Scotia— focused specifically on burnout during COVID and how the pandemic compounded the existing crisis that healthcare workers are experiencing.
“We wanted to use the knowledge we gained [through the study] to create some intervention courses that could actually help leaders and the people that they lead in healthcare, not get as burned out during the pandemic,” she said.
How do you measure burnout?
Burnout is more than just being tired. It’s a complex and multifaceted condition that includes emotional exhaustion, depersonalization, and a diminished sense of personal accomplishment.
But how does one measure these emotions?
Using homecare nurses, nursing leaders, and medical faculty leaders as participants, Dr. Gilin and her team embarked on a seemingly Sisyphean mission.
“We couldn't change that people were being re-deployed to other health units, we couldn't change that they weren't always getting good communication or didn't always have PPE,” she said. “But we could help leaders realize that sometimes what they need to do is just be honestly validating and supportive, and that's materially useful, not only to themselves but to the people that they lead.”
The study groups had to take a six-week course over Zoom, where they learned about supportive leadership skills, the science of a brain under stress, how to recover from burnout, and leadership skills around conflict and empathy. Funds from the Research Coalition/Research Nova Scotia, and partner organizations, helped further refine their study.
“With the funding, we were able to give them a Fitbit, and we tracked their self-reported burnout, their health behaviors and their stress response, as measured by their resting heart rate during sleep,” Dr. Gilin explained.
The participants were broken into two groups: those who started the course earlier and those who took it later and served as a control group. The team saw that those waiting for the course had escalated resting heart rates as they tried to navigate the stress of the pandemic and avoid catching the disease. Once they started the course, their resting heart rates would level off and then start to come down.
“This is being recorded during sleep, so there’s nothing you can do to fake that,” said Dr. Gilin. “And the self-report surveys they were answering gave the same story… we had biological data and survey data that corroborated one another, so we felt like we were onto something.”
Systemic challenges and the way forward
While burnout is a personal experience, its root causes are deeply intertwined with systemic challenges within the healthcare industry.
Excessive workload, long on-call shifts, inadequate staffing levels, unfair policies and unpredictability in the workplace, are a few of the factors that healthcare workers have to deal with daily.
“We’re not so naïve as to assume that we’re able to change the healthcare system,” Dr. Gilin explained. “There are things about how funding happens and how people are trained that can lead to an unhealthy culture and unhealthy workload, but I think there’s been a shift in recognizing that working people so hard is counter-productive.”
The team is also working with web developers to create apps and offer the six-week course to health practitioners outside of Nova Scotia who are looking to manage their burnout as well.
“We plan to cut up the course into little videos and activities that people can complete every day,” said Dr. Gilin. “We have a mock-up ready and have the funding to continue moving these courses to a more accessible format for workplaces across Canada.” The team is currently conducting a research study on the effectiveness of the app-based course. Leaders who are interested in participating in the research will get access to the app for free. For more information contact phs@smu.ca, debra.gilin@smu.ca, or DrDayna@impactme.app.
For those experiencing burnout— regardless of profession— Dr. Gilin advises to actively take the time to rest and find joy through hobbies, activities and other social interactions.
“Take some time to reflect on what are the more energizing and fulfilling aspects of the work that you do,” she said. “Try to find a creative way to shift the balance, so that what makes you show up every day becomes a reasonable part of your day.”
